Refund Policy

This policy covers purchases of TagSmith Credits, the optional paid credit balance used for cloud-based landmark identification. TagSmith itself is free – there's nothing to refund there.

14-day refund window

If you're not satisfied with a TagSmith Credits purchase, contact us within 14 days and we'll refund it. If your purchased credits are still largely unused (less than 10% spent), we'll issue a full refund. If you've used more than that, we'll refund the unused portion of your purchase, pro-rated to the credits remaining on your balance at the time of the request.

How to request a refund

Email support@tagsmith.app with your order/transaction ID (included in your purchase confirmation email from Paddle). We'll submit your refund request within 2 business days. Paddle then reviews and issues it on their end, after which funds typically appear within 3–5 business days for card payments (up to 10 for some banks), or within 2 days for PayPal. Your license's credit balance is reduced to zero once a refund is issued.

After 14 days

Refund requests submitted after 14 days of purchase are evaluated on a case-by-case basis. We're a small operation and will always try to be reasonable – just reach out and explain the situation.

Questions

Email us at support@tagsmith.app.